Hackney carriage Dockets!

Hackney carriage vehicles may have to record passenger details during covid 19 have your say on whether this will work or not.

Evening Driver Wanted

Evening driver required for immediate start you will need a west suffolk council taxi license and your working area will be Haverhill.

PDA with built in satellite navigation and card payment facilities will be provided.

Company car can be provided.

Working days/hours will be:

  1. SUNDAY 14:00 TO 00:00
  2. MONDAY 14:00 TO 00:00
  3. TUESDAY 14:00 TO 00:00
  4. WEDNESDAY 14:00 TO 00:00
  5. THURSDAY 14:00 TO 00:00

These hours are required to be worked additional hours are not compulsory and the applicant will have the option to work extra should they wish.

Its Back to Front Alright

I have never known a phone system so back to front which is proving to be a nightmare when it comes to office times etc. Two separate announcements they work fine but setting the hours there open and to which announcement is the problem as there back to front, let alone that only one person has been highly trained on them from the supplying company which seems to not be a lot as even they have got it wrong twice!

So to all those that aren’t aware our office hours are:



Ready for the Weekend!

These are the old design of magnets that we had for about 20 years so we decided on an upgrade.

The Bury St. Edmunds number didn’t exist at this point but is for visual purposes.

These were the ones our designers came up with but it didn’t really look much different so we decided if you have a logo you best show it off as it should be!

So the new door signs are pictured right with the logo as it should be, together which is how we stand. United as one as were not just Pride were a family and we stand by each other.

IVR Training Complete

After a two and a half hour long session of training to set up our IVR (Integrated voice recognition) phone system we are happy to announce that the launch date will be 11am on Wednesday 01/07/2020. There will be a lot of changes with the new system including: Being able to call your driver direct without them accessing your phone number, land lines will receive call back with an automated message, four hour ring back to check whether you still require your booking, automated cancellations and so much more.

For all of those that are not technical you do have the option to opt out of the IVR (Integrated voice recognition) all together, this can be done by asking our control staff to make a note of your phone number and it shall be removed for you.

Please help us to make this service more efficient by commenting after using the service.