You have no choice other than to be automated!

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The retail environment is changing at a rapid pace to remain competitive. And retailers that leverage automation and digital self-service have found ways to be more resilient in the face of pandemic-related challenges.

We have looked at how automation and digital self-service are helping organisations to save up to £2 million in operational costs by deflecting over 30% of contact centre calls and enabling 65% of customers to digitally self-serve in the first instance.

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Photo by Luis Quintero on Pexels.com

Amazon


This is how companies like Amazon and Disney have strived through the pandemic by offering the services you need directly to your door and saves costs on such items as shops, staff and Insurances.

This is how companies like Amazon and Disney have strived through the pandemic by offering the services you need directly to your door and saves costs on such items as shops, staff and Insurances.

The scale of the companies being able to have majority of items remotely bought, activated and purchased has seen an influx in sales and repeat customers due to lower prices and higher demand since the pandemic set.

The bigger question is whether these activities shall continue once the restrictions in place lift?

More companies have already forward thought and have offered staff a work from home environment as long as duties are upheld and offer an increase in wages to cover the costs of added expenses like gas, water and electric.


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Published by laura williams

I am a very active managing director with a young family of four by my side and an expanding business to manage in Haverhill while my Husband manages Bury St. Edmunds. I make sure all council regulations are met and that all training activities are current and renewed while ensuring vehicle maintenance is scheduled as well as vehicle purchasing.

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