IVR Training Complete

After a two and a half hour long session of training to set up our IVR (Integrated voice recognition) phone system we are happy to announce that the launch date will be 11am on Wednesday 01/07/2020. There will be a lot of changes with the new system including: Being able to call your driver direct without them accessing your phone number, land lines will receive call back with an automated message, four hour ring back to check whether you still require your booking, automated cancellations and so much more.

For all of those that are not technical you do have the option to opt out of the IVR (Integrated voice recognition) all together, this can be done by asking our control staff to make a note of your phone number and it shall be removed for you.

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Published by laura williams

I am a very active managing director with a young family of four by my side and an expanding business to manage in Haverhill while my Husband manages Bury St. Edmunds. I make sure all council regulations are met and that all training activities are current and renewed while ensuring vehicle maintenance is scheduled as well as vehicle purchasing.

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